Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.Fluency in Swahili and English and skilled in the associated cultural dynamics.Demonstrate commitment to cultural sensitivity and working in a diverse environment.Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission.Maintain punctuality and availability during scheduled work hours.Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.Maintain a professional demeanor throughout the call at all times.Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.Answer calls promptly and conduct interpretation in a friendly and professional manner.It is essential to ensure a quiet & secure environment.** The Interpreter works from his/her home-office. Telephone/Video interpreters translate verbally. This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The calls may involve simple or complex, technical or non-technical subjects. The interpreter uses appropriate terminology and understands common industry procedures and practices. He/She is professional and courteous at all times. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The Swahili Telephone/Video Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Swahili and English speakers. Position: Based on business needs, Regular or Contract positions are available Location: Work at Home position in US/Canada (positions may not be available in all areas) Work at Home Bilingual Swahili /English Phone/Video Interpreter Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day. Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions.
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